Hello! When the child was 11-12 months old, there was conjunctivitis. ...

Hello! When the child was 11-12 months old, there was conjunctivitis. After 1-1.5 months, the picture repeated. We treated again with ciprolet, as in the previous case. It lasted for a couple of days and on the eye, a pustule appeared on the upper eyelid. Small but noticeable. Not a chalazion. We went to a private doctor. She prescribed other antibiotics tobrias. Said that we have stenosis (blockage) of the tear duct and this is why conjunctivitis occurs. She suggested first doing massage. The child does not give it. Who has done washing - tell me how it went? What consequences? I am very worried because everything goes without anesthesia