Okay, my adventures continue... The landlady came and said she wouldn'…

Okay, my adventures continue... The landlady came and said she wouldn't fix the holes from the old balcony. She said it was an addition where the balconies and holes don't affect the overall house... I don't know what to say... She said the reason is that cold comes in and pulls something out, probably somewhere else... but what? And how do I survive winter? I don't know... Does it make sense for me to swap with neighbors and go on the roof? Or will there be other underwater rocks waiting for me up there? In general, I don't know what to do... It got really cold at night, a stream of cold flows... It's summer! What then in winter?