Hello everyone. Girls from Astana, could you please tell me who knows…

Hello everyone. Girls from Astana, could you please tell me who knows private kindergartens regulated by the education department? Can I complain about the kindergarten? Is it written somewhere that there should be a duty group? For the first time today I took my child to kindergarten, and they say they work until 6 pm, but there is no duty group. I explain to them that I leave for work at 6 pm, but they don't want to listen, saying that all parents somehow manage to pick up on time and nobody has problems with this.