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We were told in private that it's dacryocystitis (we've been dealing with it for four months now, and our eyes haven't cleared up). We've been applying ointment and eye drops for two and a half months, but they don't help. For two weeks now we've been doing massage correctly. When we went to our polyclinic, they didn't explain the diagnosis or show us how to do eye massage. By four months if it doesn't clear up, they said we should have a lacrimal canal probing? I'm really worried about it. And we're constantly taking medication for our eyes and having a probe done...